INFO

We would like to request your understanding, acknowledgement and coorporation for our policy when you make reservation and stay with us.

Keep Quiet

Please keep quiet as possible as you can after 10:00PM during your stay.
Please also refrain talking with loud voice at night outdoor or street.
(This will help to maintain good relationship with neighborhood)

Non-Smoking

All Japanese townhouses are non-smoking.
To keep our Japanese townhouse, your coorporation is highly appreciated.

Noise

Japanese townhouse is located and facing the large load and the location itself may have some noises. Your acknowledgement will be highly appreciated.

Emergency

In each townhouses, staff will not be there all the time. For emergency, you can use designated mobile phone in each townhouses to contact our staff for support.

Parking

We do not have any parking space. Please use public parking(surcharge).
※You can check nearby public parkings.

>Higashiyama Area Map  >Omiya Area Map

Luggage/Package Delivery before check-in

We do not have staff in each townhouse, please do not send any package to each tonwhouse. If you need to send package before your check-in, please send package to our Check-in Office "i-Satellite" with below information.
- Booker Name
- Check-in Date
- Booked townhouse name

※ Please note: we will not take any responsibility for any accident occurred during deliver.
※We only accept and keep package max 3 days before the day of arrival. (please DO NOT send package earlier than above period)
※If you send your package before check-in, please let us know as same as your arrival time.

【Info】 To: i-Satellite
Address: ON Building 2F, 544-2 Higashishiokoji cho, Shimogyo-ku, Kyoto Prefecture 600-8216, Kyoto, Japan
TEL: 075-353-4440
Opening Hours: 9:00AM〜9:00PM

Under 18 Years Old

Guest under 18 who are not accompanied with adult (20 or over).

Pets

Pets are not allowed to stay.
※Please contact us in advance for assistance dog stay.

Cleaning

For reservation which is 3 onsecutive nights or more, we will offer house clearning during 11:00 AM to 1:00PM on the 3rd date. Please leave tonwhouose during cleaning period. If you do not need cleaning service or willing to request additional cleaning service, please contact us when you make reservation.

Hope you enjoy staying with us!
Kuraya Staff